Out Of Hours Services
When the surgery is closed at night and at weekends, the practice is covered by GEMS NHS, a branch of the Health Service which covers the Glasgow area. An answering machine at the surgery will direct you to the GEMS NHS phone number (111). Calls to this number are automatically directed to NHS 24. The staff there will take your details and either offer appropriate advice or transfer your details through to GEMS NHS. The NHS 24 website is www.nhs24.scot and their direct phone number is 111.
GEMS runs fully equipped and staffed out of hours emergency centres around Glasgow. The most convenient centres for the practice are based at Stobhill Out Patients Department and Easterhouse Health Centre. Most patients are seen at either of these centres, and this is acknowledged as the safest way for an Out of Hours service to work. If you wish to be seen, please phone NHS24 in advance. Patient transport is available if necessary. House visits are still available if deemed medically necessary.
Please only use this service for genuine emergency situations which cannot wait until the surgery opens again.
Extended Hours appointments are available on alternate Wednesday mornings between 7.30 and 9.00am. These appointments are intended for routine care for patients who, because of work commitments cannot manage to attend during routine surgery hours. There are no receptionists on duty at these times, so consultation is strictly by appointment only. There is also no nurse chaperone available at these times.