Appointments

After patient feedback we have a reviewed our system. There will now be two types of appointments. 

• “Bookable in advance” dedicated slots that can be booked up to 4 weeks in advance for routine matters, chronic disease management and review.

• "Bookable on the day” released each day, via reception and on-line, at 0800 and given out on a first come first served basis

• "Emergency” limited numbers of appointments for one urgent problem that cannot wait until the next available routine appointment.

We will continue to offer a combination of face to face and telephone appointments

‘Book on the day’ appointments are available each morning.

Call us on 0141 779 4445 to book an appointment. Patients can also register for Patient Access Online Services. Please ask at reception for details.

The practice runs an appointment based system which allows time for the doctor (or nurse) and patient to deal with problems without rushing. Under normal circumstances it is usually possible to see the doctor or nurse within 24 hours.

Each day there are appointment slots available for booking only on the day. This ensures that urgent cases can be seen when necessary. These appointments become available for booking at 8.30am each weekday, but they do tend to fill up quite quickly. At the same time (8.30am each weekday), a supply of appointments are released for the next available workday. In this way we always try to ensure an adequate supply of appointments for patients. It is always possible to book appointments in advance - we do not limit bookable appointments to the day or the week.

If you cannot or do not wish to attend a booked appointment, please contact the surgery in good time to cancel it or use our online cancel appointment link. This allows someone else to use the appointment time.  Cancel an Appointment online here

We are aware that it is getting increasingly difficult for patients to book appointments at short notice. We regret this and we are always open to suggestions on how to improve this situation. We have steadily increased the number of appointments available but are working at our limit. We are looking for suitably qualified and enthusiastic doctors to join our team.

Important Information About GP Appointment Times

At Stepps Surgery, our standard GP appointments are limited to 10 minutes per appointment. This allows us to provide focused, high-quality care for each patient and ensures we can see as many patients as possible.

We understand that appointment times may vary depending on individual circumstances, as some issues may be related and can be addressed together. However, if you have multiple unrelated problems to discuss, we kindly ask that you book a separate routine appointment for each issue.

Please inform the reception team if you have multiple ailments, so they can help arrange the appropriate appointments to address your concerns.

Thank you for your understanding and cooperation in helping us provide the best possible care.

Telephone Advice

If you cannot make it to the surgery (or feel this is not necessary), it may be appropriate to take an on-the-day appointment as a telephone consultation with the doctor. Time is set aside for this consultation. This can be very helpful.

Please bear in mind that some decisions and diagnoses need face-to-face consultations for diagnosis and appropriate treatment.

If you would like advice from the doctor or nurse please telephone the surgery (0141 779 4445) between 10.30am and 11.00am.

Home Visits

Home visits to patients are available if medically required. Home visits may be requested by phoning the practice reception. We recognise that it is not always possible to request home visits before 10.30am. If however it is possible to phone before 10.30am this is always much appreciated and makes organising visits much easier.